Shipping policy

At Bay Bound Supply LLC, we know that getting your boat back on the water quickly and reliably is what matters most. We work diligently to ensure your marine parts and supplies are processed, packaged, and shipped with speed and care.

1. Order Processing Times

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive an automated notification with tracking information once your order has shipped.

  • Orders placed on weekends or major holidays will begin processing on the following business day.

  • In the event of high order volumes, supplier lead times, or carrier delays, processing times may be slightly extended. We will notify you via email if there is a significant delay with your shipment.

2. Shipping Rates & Delivery Estimates

  • Calculated USPS Rates: Shipping charges for your order are calculated in real time at checkout based on package weight, dimensions, and destination using automated USPS rates (e.g., USPS Ground Advantage, USPS Priority Mail, USPS Priority Mail Express).

  • Delivery Estimates: Delivery times are provided by USPS at checkout. Typical domestic transit times range between 2 to 5 business days depending on the selected shipping tier and destination.

3. Order Tracking

When your order has shipped, you will receive an email notification containing a carrier tracking number. Please allow up to 24–48 hours for tracking information to update on the shipping carrier's site.

If you have not received your tracking details within 3 business days of receiving your order confirmation email, please contact us at bo@bayboundsupply.com with your name and order number.

4. Shipping Restrictions & PO Boxes

  • PO Boxes: USPS handles shipping to PO Boxes for most standard items. However, larger hardware or heavy equipment may require a physical street address.

  • Hazardous / Restricted Marine Items: Certain marine products, fluids, or chemicals may have transit regulations and will ship strictly via ground transportation.

5. Lost, Damaged, or Missing Shipments

  • Damaged Goods: If your package arrives damaged, please save all original packaging materials and damaged items, take clear pictures, and contact us immediately at bo@bayboundsupply.com so we can assist with a claim and replacement.

  • Missing Packages: If tracking shows "Delivered" but you have not received your package, please check around your residence, verify with neighbors or household members, and consult your local post office before reaching out to support.

6. Contact Information

For questions regarding our shipping policy or order updates, reach out to:

Bay Bound Supply LLC

Email: bo@bayboundsupply.com

Phone: (309) 370-9280 (where legally required)

Address: 601 Timberlan Rd, Metamora, IL, 61548